FAQ & Site Info

While we test all products before shipment, in the unfortunate event that a product is damaged upon arrival, the buyer is responsible for the return shipping fees.

Customers within the United States will not incur any additional charges beyond the purchase price. However, international customers are responsible for any applicable duties, taxes, and customs clearance fees.

Yes, we gladly ship to our valued customers worldwide. Please refer to our terms and conditions for complete details.

We are required to collect a 7.25% sales tax on all orders shipped to addresses within California.

Tracking details will be provided for all shipments. Domestic orders within the US are generally delivered within 5-10 business days. For international orders, please expect a delivery timeframe of approximately 12-15 business days.

Tracking information becomes available after the shipping carrier picks up and scans your package, usually indicated by an "origin scan" or similar status. Your package should then arrive within the estimated delivery timeframe. If you don't see any tracking updates, please check again later in the evening or the next business day. If there are still no updates after 3 business days, please contact us via email at [email protected] with your order ID, and we will respond within 24 hours.

While we primarily use your email address or phone number to update you on your order's shipping status, you can subscribe to our newsletter on our website to receive updates about our latest products and promotions. This is the best way to stay informed about new arrivals after you've completed your purchase.

Yes, absolutely. Protecting your personal and financial information is our top priority. We employ robust security measures to ensure your data is safe. We will never sell, share, or rent your banking details or other personal information to any third parties, except as explicitly outlined in our privacy policy for processing your order. The information we collect, including your name, shipping address, contact details, email, and payment information, is solely used to process your order efficiently and to provide you with essential updates like order confirmations and shipping status.